Change requests
Collaborate on content edits through change requests
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Collaborate on content edits through change requests
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A change request is a copy of your main content. It comes from the simple concept of branching, and will feel familiar to anyone who uses pull requests in GitHub or merge requests in GitLab.
In a change request, you can edit, update and delete elements of your content, request reviews on your changes, then merge them back into your main version to apply all the changes you made.
This will open a new change request, where you can edit or delete content as needed. Your changes are saved automatically, and other people can join you in a change request to collaborate in real-time.
Once you’re happy with your changes, you can use the button in the header bar to Request a review of your change request, or Merge it directly into the main branch.
If your content is published using share links or visitor authentication, the preview function won't appear.
Request a review on your change request when you want to ask members of your team to check your content before you merge the changes into the main branch.
You can add a description to your change request to give your reviewers some context, and tag specific people that you want to check your work.
When you click Request a review, the change request’s status will change to In review, and anyone you tagged in your review request will get a notification.
If your changes don’t require a review, you can merge your changes into the main version directly instead.
If you get a request to review a change request, you'll be able to edit the content and leave feedback to make sure it's in good shape before it’s merged to the main version. You can either request changes if you think it still needs work, or approve the change request, to signal it's ready to merge.
Most reviews will take place in the change request’s comments, where collaborators can share feedback and have discussions about specific content blocks, or the change request as a whole.
When you open the Changes tab in the space header, the diff view will appear. Diff view highlights every page and block that’s been edited in a change request. It will highlight any edited pages in the table of contents, and on the pages it will show the specific blocks that have been added, edited or removed.
There are two options when using diff view:
Show all pages – This is the default mode for diff view, which will show both modified and non-modified pages in the table of contents. This is good for seeing which pages have been edited in the context of the entire space.
Show only changed pages – This mode will show only the modified pages in the table of contents, which helps you focus on the changed content. This is particularly helpful in larger spaces with many pages and sub-pages.
You can switch to the Changes tab to check the diff view in any change request.
Merging a change request will add the change request’s changes into the main branch of content, creating an updated version and a new entry in the space’s version history.
Sometimes, when you want to merge a change request, you may discover conflicts between the main content and the content you’re trying to merge. In the simplest form, a conflict is a piece of content that could not be merged automatically.
If this happens, you’ll be presented with a conflict alert, and a list of the conflicts you’ll need to resolve before continuing the merge.
You have two options when it comes to resolving a merge conflict — selecting a version to merge or manually editing the content.
You can resolve a merge conflict by selecting a version you want to merge — either your incoming content, or the content that was previously there. This allows you to choose between one change and another — either your recent work, or the original content.
If you’re dealing with a merge conflict that can be resolved this way, you can select the version you want to keep, and the other version will be deleted.
If you don’t want to choose between versions, you can resolve a merge conflict by manually editing the conflict. You’ll be able to delete the blocks you don’t need, or even rewrite them entirely. Once you’re happy with the changes, you can move on to the next conflict until they’re all resolved.
If you decide not to merge a change request and want to remove it from the queue, you can archive it.
Inside a space where live edits are disabled, click the Edit button in the to start a new change request.
You can preview the changes you've made in a change request through the preview button in the . This will switch you to a view with your docs and the proposed changes in a preview window, so you can see your changes in the entire context of your published documentation.
To archive a change request, first open it up. Then click the Actions menu next to the change request’s title and choose Archive. You can find and reopen archived change requests later by opening the Change Requests menu and selecting the Archived tab.
